Refund Policy
PLVLABS Refund Policy
Due to the nature of laboratory research materials, returns are limited. PLVLABS reviews damaged, incorrect, or fulfillment-related issues on a case-by-case basis.
Eligible for Replacement or Refund
A replacement or refund request may be considered if:
- You received the incorrect item
- Your order arrived visibly damaged
- A verified fulfillment error occurred
Reporting Requirements
To qualify, customers must:
- Report the issue within 3 days of delivery
- Provide clear photo evidence
- Retain original packaging when applicable
- Contact support before returning any item
Non-Eligible Situations
Refunds or replacements are generally not available for:
- Opened or used products
- Improper storage or handling after delivery
- Incorrect orders placed by the customer
- Packages confirmed delivered by carrier without supporting claim review
Shipping Costs
Shipping charges are non-refundable unless caused by a verified PLVLABS fulfillment error.
Order Accuracy
Customers are responsible for providing accurate billing and shipping information during checkout.
Return Authorization
No return may be sent without prior written authorization from PLVLABS.
Contact
For refund or order support inquiries:
Monday–Friday
8:00 AM – 4:00 PM PST